Privacy Policy

1. Information we collect

We collect information you provide directly, such as:

• Name, phone number, and shipping details you provide when placing an order;
• Account information if you create a login (email address, password);
• Messages you send us via WhatsApp, our contact form, or support chat.

We also automatically collect limited technical information when you browse the site, such as pages visited and general device/browser information, via analytics tools described below.

2. How we use information

We use the information we collect to:

• Process and fulfill orders and communicate with you about them;
• Provide customer support;
• Maintain and improve the security and functionality of the website;
• Understand aggregate site usage to improve content and navigation.

3. Cookies and analytics

We use Google Analytics, with IP anonymization enabled, to understand aggregate website traffic and usage patterns. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking using your browser's cookie settings or available opt-out browser extensions.

4. Third-party service providers

We share information with the following categories of service providers as needed to operate the site:

• Database and authentication infrastructure (Supabase) for account and order data;
• Analytics providers (Google Analytics) for aggregate usage statistics;
• Shipping and logistics partners to fulfill and deliver orders;
• Communication platforms (e.g. WhatsApp) if you choose to contact us that way.

We do not sell your personal information to third parties.

5. Data retention

We retain order and account information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information (for example, under the CCPA/CPRA in California, or the GDPR if you are located in the EU/UK). To exercise these rights, contact us via the Contact page.

7. Security

We use reasonable administrative and technical safeguards to protect information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children / age restriction

This website is not directed to, and we do not knowingly collect information from, anyone under 21 years of age. Our products and services are intended solely for qualified researchers who meet the eligibility requirements in our Terms & Conditions.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact

Questions about this Privacy Policy can be directed to us via the Contact page.